Our attorneys offer experienced representation for licensed professionals such as lawyers, doctors, nurses, dentists, architects, brokers, and many others whose livelihoods and businesses depend on current and compliant licenses. We also represent businesses operating in regulated industries such as alcohol, tobacco, electronic nicotine delivery systems, condominiums, timeshares, and many others.
The Florida Department of Health licenses and regulates health practitioners and healthcare facilities throughout Florida. In addition to licensing healthcare professionals, the agency handles patient complaints and disciplinary actions against licensees. For non-medical professionals, the Florida Department of Business and Professional Regulation and its Division of Professions approve licensure for hundreds of thousands of licensed professionals in Florida. Its Division of Regulation investigates complaints, noncompliance and conducts inspections.
A complaint against any professional license holder or licensed business in Florida is a serious matter. One that should not be navigated without legal guidance and expertise.
Marks Gray offers expertise in defending licensed professionals and licensed businesses against all matters of disputes including:
- Ethics investigations and litigation
- Grievance investigations and litigation
- Other disputes related to professional licenses
- Administrative complaints for license violation
- Regulatory compliance in licensed business operations
- Regulatory compliance in purchasing or selling a licensed business
Marks Gray defends our clients who might be facing disciplinary action from an ethics board, administrative agency, or other kinds of complaint. Our team offers experience and guidance to help professionals navigate these issues and protect their livelihoods.
One of my customers has filed a complaint against me and my license. What should I do?
Contact an attorney. When a patient or customer files an administrative complaint, the first notice a professional typically receives is from the state licensing agency seeking information or a response. It is imperative that you speak with an attorney to know the potential impact of the complaint and your response to the licensing agency.
What if this complaint is entirely false and unfounded?
Even completely false and unfounded complaints require a response in order to protect your license. With the aid of an attorney, a response can be prepared to clearly show the licensing agency that the complaint is unfounded and prevent it from proceeding any further through the administrative process, saving you wasted time, energy, and money.
My customer not only filed a complaint, they reviewed my business on Google and social media and mentioned the complaint. What should I do?
There is no one size fits all answer, and each situation warrants its own tailored approach. If the review contains literally false statements rising to the level of libel or defamation, then steps can be taken to have the review or social media post removed by the platform provider.
How long can I expect this to take before I can expect to resolve this issue?
It all depends on the specifics of your issue. The shortest timelines are for those situations where a baseless complaint has been filed against you or licensing enforcement action has been instituted based on erroneous information. In those cases, resolution can often be measured in months. Where there are truly disputed issues of fact involved, resolution is more likely to exceed a year.
How can an attorney help me?
An attorney can advise you at each step of the process and help you find the most efficient and expedient pathway to resolution. If your career or business depends on licensing, it only makes sense to protect it through legal representation. For professionals and business owners, there are already numerous constraints on their time and mental energy before adding in a license complaint. An attorney can take on that burden and zealously advocate for you while you continue focusing on the things that matter.